返金ポリシー

As our products are highly customized, we only accept returns for quality issues within 15 days of receiving your item.

Quality Issues Returns are only accepted if:

• The final product does not match the approved design proof.
• The item has obvious damage or manufacturing defects.

How to Request a Return Please email your return request, along with clear photos and videos of the issue, to hello.pomtique@gmail.com. We will review your case and reply within 2 business days.

Return Shipping If your return for a quality issue is accepted, we will cover the return shipping costs.

Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Pre-Production Cancellations If you wish to cancel a custom order after the design is completed but before production begins, the following refund rules apply depending on the product category:

Full Refund Eligible:

• All personalized metal and sterling silver pendants (Custom Dog Portrait Pendant, Custom Cat Portrait Pendant, Custom Anniversary Pendant, and Custom Child's Drawing Pendant)

Partial Refund Eligible (Subject to Design Fees):

• Memorial Crystal Art
• Custom Embroidery (Frames & Apparel)
• Custom Wood Carvings
• Custom Watercolor Paintings For partial refund items, specific deduction amounts for design services can be found on their respective product pages.

Once production has started, cancellations are no longer accepted. Quality-related returns remain subject to the conditions above.