Frequently Asked Questions

Ordering & Customization

How do I place a custom order?

On the product page, upload your photo and fill in your customization details — style, engravings, and any special requests — then place your order directly. Our artisans will create a personalized design preview within 2–3 business days and send it to your email for review. Production begins only after your approval.

Do I need to pay upfront?

Yes. Payment is required when placing your order. However, if you decide to cancel after receiving your design preview, you are entitled to a full or partial refund, as specified in the individual product description.

How long does it take to receive my order?

Design preview: 2–3 business days. Production: approximately 5–10 business days. Shipping: approximately 5–10 business days depending on destination. Total: approximately 4–6 weeks.

Can I request changes to the design?

Yes. We will revise the design until you are satisfied before production begins.

Pricing & Payment

Are there any hidden fees?

No. Our prices are fixed and include duties & taxes — what you pay is what you get, delivered to your door.

What payment methods do you accept?

We accept PayPal and major credit cards (Visa, Mastercard, American Express, Discover).

Shipping

Do you ship worldwide?

Yes, we offer free worldwide shipping on all orders.

How long does shipping take?

Approximately 5–10 business days, depending on your destination.

Returns & Exchanges

Can I return or exchange my order?

As each piece is custom-made to order, we are unable to accept returns or exchanges once production has begun. However, if you cancel after receiving your design preview, a full refund is available. If there is a craftsmanship defect, we will make it right.

Still have questions? Contact us — we’re happy to help.