Frequently Asked Questions
Ordering & Customization
How do I place a custom order?
On the product page, upload your photo and fill in your customization details — style, engravings, and any special requests — then place your order directly. Our artisans will create a personalized design preview within 2–3 business days and send it to your email for review. Production begins only after your approval.
Do I need to pay upfront?
Payment and design approval steps vary by product. Please follow the ordering instructions shown on the individual product page. In all cases, production begins only after you approve the final design.
How long does it take to receive my order?
Design preview: 2–3 business days. Production: Handcrafted to order; please refer to each specific product page for exact crafting times. Shipping: approximately 5–10 business days depending on destination.
Can I request changes to the design?
Yes. We will revise the design until you are satisfied before production begins.
Pricing & Payment
Are there any hidden fees?
No. Our prices are fixed and include duties & taxes — what you pay is what you get, delivered to your door.
What payment methods do you accept?
We accept PayPal and major credit cards (Visa, Mastercard, American Express, Discover).
Shipping
Do you ship worldwide?
Yes, we offer free worldwide shipping on all orders.
How long does shipping take?
Approximately 5–10 business days, depending on your destination.
Returns & Exchanges
Can I return or exchange my order?
As each piece is custom-made to order, we are unable to accept returns or exchanges once production has begun. If you cancel after receiving your design preview but before production begins, the refund amount depends on the product category. Please see our Refund Policy and the individual product page for details.
If there is a craftsmanship defect upon delivery, we will make it right.
Still have questions? Contact us — we’re happy to help.