Jewelry Care & Repair Policy

At POMTIQUE, we are committed to ensuring your custom sterling silver jewelry remains beautiful for years to come. This policy outlines our care recommendations and repair services for all S925 silver pieces.

Care & Maintenance Guidelines

Daily Care

Storage: Store your jewelry in a cool, dry place away from direct sunlight. Use the provided anti-tarnish pouch or airtight container to minimize oxidation.
Avoid Contact: Remove jewelry before swimming, bathing, exercising, or applying cosmetics, perfumes, lotions, or hairspray.
Gentle Handling: Handle your custom pieces with clean, dry hands to prevent transfer of oils and dirt.

Cleaning Your Sterling Silver Jewelry

Regular Cleaning: Gently wipe your jewelry with a soft, lint-free cloth after each wear to remove oils and residue.
Deep Cleaning: Use a silver polishing cloth or mild soap with warm water. Rinse thoroughly and pat dry with a soft cloth.
Avoid Harsh Chemicals: Never use bleach, chlorine, or abrasive cleaners that can damage the silver and protective plating.
Professional Cleaning: For heavily tarnished pieces, we recommend professional cleaning services.

Preventing Tarnish

Sterling silver naturally tarnishes over time due to exposure to air and moisture.
Store jewelry in anti-tarnish bags or with anti-tarnish strips.
Wear your jewelry regularly - the natural oils from your skin help prevent tarnish.
Keep jewelry away from rubber, latex, and sulfur-containing materials.

Repair & Restoration Services

Warranty Coverage

All POMTIQUE custom jewelry comes with a 90-day craftsmanship warranty from the date of delivery, covering:

Manufacturing defects in materials or workmanship
Loose or missing stones (if applicable)
Broken clasps or chains due to defective construction
Engraving errors or fading (within warranty period)

Not Covered: Normal wear and tear, accidental damage, loss, theft, improper care, or modifications by third parties.

Repair Services

We offer the following repair services for a fee after the warranty period:

Re-plating: Restore the protective plating on your sterling silver piece
Chain Repair: Fix broken or damaged chains
Clasp Replacement: Replace worn or broken clasps
Re-engraving: Refresh faded custom engravings
Polishing & Refinishing: Professional polishing to restore original shine

How to Request Repair Service

Contact Us: Email hello.pomtique@gmail.com with photos of the damage and your order number.
Assessment: We'll review your request and provide a repair quote within 2-3 business days.
Approval: Once you approve the quote, we'll send you shipping instructions.
Repair: Repair time typically takes 2-4 weeks depending on the complexity.
Return Shipping: We'll ship your repaired jewelry back to you with tracking.

Repair Costs

Warranty Repairs: Free (customer pays return shipping only)
Out-of-Warranty Repairs: Quote provided based on repair type and materials needed
Shipping: Customer is responsible for shipping costs to and from our facility

Important Notes

Custom Nature: As all POMTIQUE pieces are custom-made and personalized, they cannot be returned or exchanged. Please review our Refund Policy for more details.
Inspection Recommended: We recommend inspecting your jewelry upon receipt and contacting us immediately if you notice any issues.
Repair Turnaround: Repair times may vary during peak seasons. We'll provide estimated timelines when you submit your request.